Terms and Conditions

Terms & Conditions

We are LensHub Pte Ltd (Co No. 201112161Z) (“LensHub”) and our registered office is at Block 515B, Tampines Central 7, #01-12, Singapore 522515. Please read the Terms and Conditions carefully before placing an order with LensHub. By placing an order, you (“the Customer”) agree to be bound by these Terms and Conditions (“Terms”).

These Terms (including any non-contractual matters) are governed by the laws of Singapore. Any disputes or claims (including non-contractual disputes or claims) are subject to the exclusive jurisdiction of the courts of Singapore.

Order Process

These Terms (and any other terms referred to in these Terms) exclusively apply to any order the Customer places with LensHub. Any other terms and conditions the Customer tries to incorporate (by any method) or apply to any order with LensHub will not be effective.
The Customer is solely responsible for checking that any order it places with LensHub is accurate and complete before submitting it to LensHub. LensHub accepts no responsibility for any error in or incompletion of an order.
An order placed by the Customer will only become legally and contractually binding on LensHub once LensHub has accepted such an order, either by notifying the Customer in writing or starting to perform the relevant order. Once an order has become binding, it may only be cancelled or amended as set out in paragraphs 5 and 6 (as applicable).

Cancellation/Amendment of Orders

For lathed/prescription (Rx) lenses please be aware of the following:
1. an order may be cancelled or amended at no charge if requested within 12 hours of the order being placed;
2. if a cancellation or amendment request is received after 12 hours of the order being placed but before the order is dispatched, 50% of the order value will be charged and payable by paragraphs 38 to 44.

For moulded disposable lenses, an order may be cancelled or amended at no charge if requested before dispatch of the relevant order (which will generally be within 24 hours of the order being accepted by Lenshub).
If the request for cancellation or amendment is received after the date/time set out in paragraphs 5b or 6 (as applicable), LensHub will not be required to accept such cancellation or amendment. if such cancellation or amendment is accepted by Lenshub it may, in its discretion, impose a reasonable charge in respect of work carried out in respect of such order before receipt of such notice and/or, if the order is amended, vary the terms of such order (including, without limitation, delivery dates and price).

HubOnTime™

LensHub’s HubOnTime™ scheme enables you to register your patients for regular replacements of their lenses, to be delivered by us directly to your practice. You can register your patient to our HubOnTime™ scheme by notifying us when you place your order (using the mechanism specified by us from time to time) and providing us with such information as reasonably requested. Practitioners who register patients on LensHub’s HubOnTime™ frequent replacement scheme may benefit from preferential pricing. An administration fee of SDG 20.00 will be applied to HubOnTime™ cancellations where less than two weeks’ notice is given before the date of cancellation. Such fee shall be payable by paragraphs 37 to 42.
1. There is no cancellation fee for our moulded disposable lenses.

Delivery

Delivery will be made by LensHub to the location set out in the order or any other address agreed in writing between LensHub and the Customer. Delivery will be completed once the products in that shipment have been unloaded at the delivery location or, if earlier, immediately following the third attempt by LensHub to deliver the order to the Customer.
LensHub shall use reasonable efforts to ensure that all moulded disposable lenses are dispatched within 48 hours of LensHub’s acceptance of the order in respect of such lenses. Every reasonable effort is made to ensure that all other lenses are dispatched within 5 working days from LensHub’s acceptance of the order to such lenses.
Given the complexity in the supply of some of our products in some cases, such as tinted or other specialist lenses, extra time for delivery may be required. LensHub will always try to provide an estimated delivery date following acceptance of an order but given this is only an estimate, cannot accept any responsibility for delays in delivery (or any loss connected to any such delays).
A minimum delivery charge of at least SGD 5.50 is applied to every order. If the Customer requests delivery to be by a prescribed method or within a required period, LensHub reserves the right to charge the Customer an additional charge in respect of delivery.
Risk in the products will pass to the Customer on completion of delivery (as set out in paragraph 9). Ownership of the products will not pass to the Customer until the earlier of:
1. the Customer receiving payment in full for the order (where ownership will pass on receipt by LensHub of such payment); and
2. the Customer reselling the products (where ownership will pass immediately before the Customer’s sale to its customer).

For the avoidance of doubt, when a Customer subscribes to HubOnTime™ on behalf of a patient, ownership of the products shall be deemed to pass to the Customer immediately before delivery to the practitioner.

Until ownership of the products passes to the Customer, the Customer must store the products separately from products supplied by other suppliers, not do anything which might make it difficult to identify the products as LensHub’s products, store the products in suitable conditions and keep them insured against all risks.
On termination under paragraphs 48 and/or 49, if ownership of the products has not passed to the Customer, the Customer’s right to sell the products shall immediately terminate and LensHub will have the right to enter the Customer’s premises and recover the products and/or require the Customer to promptly deliver these up to LensHub.